What do I do if I suspect abuse, neglect or exploitation?
Children
If you have concerns about the safety of a child, whether it’s in the home, at school or in the community, do not ignore it. Call 999 in an emergency, otherwise contact:
| Children's social care | Telephone | Out of Hours contact details | Website links |
| Cheshire West and Chester | 0300 123 7047 Integrated Access and Referral Team (8:30am-5:30pm Monday to Thursday, 8:30am-4:30am every Friday) | 01244 977277 (Emergency duty team for all other times including bank holidays) | Or report concerns via Cheshire West and Chester Council website |
| Cheshire East | 0300 123 5012 Cheshire East Consultation Service (8:30am-5pm Monday to Thursday, 8:30am-4:30pm every Friday) | 0300 123 5022 (Emergency duty team for all other times including bank holidays) | Or report concerns via Cheshire East Council website |
If you are a child and want help or to talk to someone then Childline is a free, private and confidential service where you can talk about anything. You can call free on 0800 1111 or visit the Childline website.
Important update: Because of the coronavirus, Childline had to make some changes to how Childline works. For now, you can only speak to a Childline counsellor online or on the phone from 9am – midnight.
Adults
If you have concerns of abuse, neglect or exploitation of an adult do not ignore it
Call 999 in an emergency, otherwise contact:
| Adult social care | Telephone | Out of hours details | Website links |
| Cheshire West and Chester | 0300 123 7034 Cheshire West Community Access Team (8:30am-5pm Monday to Thursday, 8:30am-4:30pm every Friday) | 01244 977277 (Emergency duty team for all other times including bank holidays) | Or report concerns via Cheshire West and Chester Council website |
| Cheshire East | 0300 123 5010 (8:30am-5pm Monday to Thursday, 8:30am-4:30pm every Friday) | 0300 123 5022 (Emergency duty team for all other times including bank holidays) | Or report concerns via Cheshire East Council website |