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'Hot-hubs' to support patients with Coronavirus symptoms

‘Hot-hubs’ are to be set up in a number of locations across Cheshire to support the treatment of patients who have Coronavirus (Covid-19) symptoms.

The appointment-only clinics are being set up and staffed by local GPs to provide a more effective way of seeing patients. These aren’t walk in clinics. Patients will be booked into them by GPs who will assess patients by telephone or video consultation when needed.

Most patients will be able to look after themselves at home following self-care advice and with support from NHS 111 online or by phone. For those who need a more in-depth assessment, practices will follow the national guidance to either see patients in dedicated areas within their practice or by combining to form a local ‘hot hub’.

If directed by 111 people should contact, but not visit, their GP practice and, if their doctor thinks they need further assessment, they can be referred to a local hot-hub.

When people arrive they will be asked to wait outside, and then will be seen on a one-in, one-out basis. This is the best way to minimise the risk to both patients and staff.

The hot-hub will either be able to advise on treatment or refer the patient to hospital if they think that is best.

If you need to attend a hot-hub you will be advised of the site nearest to you.  We are not publishing a list of sites as they are only able to accept pre-booked referrals, not drop-ins.

They will not be testing for Covid-19.

If you are vulnerable because of a long-term condition:

You should

  • Self-isolate at home
  • Use the 111 online service if you develop a high temperature or continuous cough - only call 111 if you're unable to get help online
  • Call your GP if you are advised to

You should not

  • Visit your GP surgery
  • Go to A&E

Dr Andrew Wilson, Chair of NHS Cheshire Clinical Commissioning Group, said: “By supporting the setting up of hot hubs to assess people with symptoms we are increasing our capacity to deal with Coronavirus, but it is vitally important everyone follows NHS guidance on hand hygiene, self-isolating and social distancing and caring for the most vulnerable to stop its spread.”

For real-time information on Covid-19/Coronavirus visit

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