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Involving People and Communities 2020-21

Cheshire Chat webinar

For the people of Cheshire and the local NHS, 2020-21 was a year like no other – presenting unprecedented challenges that none of us could have envisaged.

Through the development of a ‘live’ microsite, we have created a mobile and tablet-friendly vehicle that can be used to tell and update the story of our involvement of people and communities in a progressive way throughout the year:

Despite coming together as a new organisation during the early Coronavirus (COVID-19) response and spending much of the year co-ordinating the county’s efforts to protect local people from COVID-19, NHS Cheshire Clinical Commissioning Group’s commitment to involving local residents remained undimmed.

Of course, almost overnight, the restrictions we all experienced during 2020-21 made traditional methods of face-to-face engagement nigh-on impossible. But it also presented opportunities for innovation, closer working with health and care system partners and the adoption of new technologies and ways of working – many of which have helped us reach new audiences.

Supported by our Governing Body Lay Members with a dedicated focus on engagement, our commitment to equality, inclusion and tackling health inequalities was right at the forefront of our work and our response to COVID-19.​

At NHS Cheshire Clinical Commissioning Group we're really clear with our staff that engagement is everyone’s business. Our organisational values ensure that our standards of care, courage, compassion and challenge are met with every interaction with NHS partners, local authorities, stakeholders, the people of Cheshire and those who access local health and care services.

But it’s also about engagement with a purpose to ensure that residents’ views are fundamental in shaping our work and decision-making. Involving people and communities in our work isn’t always easy and can take time but – done well – enables us to improve patient safety, patient experience and health outcomes as well as supporting people to live healthier lives.