Skip to main content Help with accessibility Skip to main navigation

What to do if you have a dental problem during COVID-19 pandemic

If you have a dental issue during lockdown, it is important that you know how to access help when you need it. 

All high street dental and orthodontic practices can give advice, guidance and prescriptions, which you can collect from your local pharmacy. 

If you are in pain or in need of support and need help or advice, please telephone your dental practice in the usual way.  If you are not registered with a dentist you can go to or call the dental helpline:

  • Cheshire and Merseyside: 0161 476 9651

This may be because you have severe toothache or a dental infection, or you have noticed other changes inside your mouth such as a white or red patch, a lump or an ulcer that won’t heal.

You will be assessed and given advice over the phone, which may result in a remote consultation with a dentist or referral to one of a number local urgent dental care hubs (if you are assessed as requiring a face to face appointment).

In addition, the Liverpool University Dental Hospital is also operating an Emergency Dental Care service for patients registered in Cheshire and Merseyside.

To access this service, please call the Dental Emergency Helpline Monday to Friday 8.30am–4.30pm, Saturday 8.30am-midday:

  • 0151 706 5307 / 0151 706 5309

To support NHS services, it is important that you do not visit hospitals or doctors’ surgeries with dental problems.