Where any proposals represent a substantial development or variation of service we notify and work with both Cheshire East and Cheshire West and Chester Councils through the People Overview and Scrutiny Committees and formally consult with local people and other key stakeholders with continuous focus on reducing health inequalities – as set out in the Local Government and Public Health Involvement Act of 2007.
When formal public consultations are launched, we provide feedback on the results of consultation and engagement activity and how the views of patients and the public have been considered and impacted on decisions in a number of ways.
In addition to this dedicated Public Consultations page, news items are also uploaded to promote the publication of consultation reports and key stakeholders – including patient groups – are notified.
Large scale consultation and engagement activities are supported by strategic communication and engagement planning, including how to “close the loop” with feedback to stakeholders.
We do this in a number of ways, including:
- Press releases detailing key activity and decisions reached
- Social media activity to inform stakeholders
- Discussion of the outcome of consultation and engagement activity at meetings in public (such as our Governing Body)
- Reporting to the local Health and Wellbeing Scrutiny Committee
- Communication of decisions via the patient groups and forums
- Communication of decisions via patient bodies such as Healthwatch Cheshire and community sector organisations
- Communication of activity, results and decisions via the clinical commissioning group’s annual report and communications and engagement annual report
- The clinical commissioning group’s quality improvement committee reviews how effective our patient engagement has been and asks each programme to reflect and feed back on changes made to their work as a result of engagement