How to access NHS dentistry and what to do if you have a dental problem

Accessing routine care:

All NHS dental practices in the North West are open and are providing face-to-face care. 

You do not register with a dentist in the same way as a GP.  If you need NHS treatment, you need to find a dental surgery, whether it's near your home or work, and phone them to see if there are any appointments available.

At your routine appointment, your dentist will assess how frequently they need to see you for check-ups, this will vary from person to person and may be up to two-years for those with good oral health.

If you are already under the care of a dentist, it is important that you attend appointments as directed by your dentist.  If you don’t, you are at risk of being removed from the practices patient database.

Patients who require completion of pre-COVID-19 treatment plans will be prioritised alongside high-risk patients and children.

What to do if you have a dental problem

If you have a dental issue it is important that you know how to access help when you need it. 

If you need dental help or advice, please contact your dental practice over the phone first, rather than in person.  You will be assessed over the phone and may be given advice, medication or a face-to-face appointment if needed.

If you are in pain or in need of support, help or advice, please telephone your dental practice in the usual way. 

If you don’t have a usual dentist and you have an urgent need you can call your local dental helpline:

  • Cheshire and Merseyside: 0161 476 9651

To support NHS services, it is important that you do not visit hospitals or doctors’ surgeries with dental problems.

Attending your appointment

Your practice may still look different than normal, for all face-to-face care, infection prevention and control measures and personal protective equipment requirements are in place to ensure patient and staff safety.